Customer Service

Customer Service

  • Shipping and Delivery
  • Privacy and Security
  • Payments
  • Pricing and Promotions
  • Authenticity Guarantee

Shipping and Delivery
We offer a set rate of $7.00 per order shipped below a $50 purchase, all orders $50 or over are delivered free to any location Australia wide via Australia Post prepaid satchels.  You also have the option to use Express Post for a flat rate of $10.00 per order, no matter how many items are in your cart, just select the appropriate method of shipping at checkout.

We do our best to ship same day for any orders received and processed before 4pm EST Monday to Friday. Express options need to be processed by 2pm EST to make the 4pm closing time via Australia post. All orders received after 4pm EST or weekends and public holidays may be processed the next business day.

Delivery within Australia is generally 1 to 3 business days from day of dispatch.  You will receive via email a pre-paid parcel tracking number once we have processed  your order. Please note if your purchase is posted via the post box roadside, the tracking number is not activated by Australia Post until it reaches your states CBD post office for local distributions.  Please ensure that you supply your correct shipping address at time of ordering to help prevent delays. Extra shipping costs may be incurred if your order is return to us due to errors with your delivery details.

Privacy and Security
At The Unique You we respect your privacy and do not pass on or sell your email address or details to any third party company or survey groups, your email will be added to our own data base so we can keep you updated of promotions and new stock arrivals, we only use a guaranteed secure payment system through PayPal, or Afterpay.

Payments
We ensure that your transactions are safe so we never store or save any credit card details on our site. We are registered with PayPal. Use the PayPal option for all Credit and Visa cards under pay anyone, pay anywhere option for non members and feel safe with PayPal coverage of up to $20,000 on eligible purchases, you do not need to have a Pay Pal account, you can select to pay with your credit card.  Recently in February of 2017 we added Afterpay to our checkout, this option allows you to buy now, we will ship now, but you pay over 4 fortnightly installments directly to Afterpay.  Select the option that suits you best at checkout.

Pricing and Promotions
We compare the products that we stock to other comparable online sites and ensure that we are competitive, you can do your own research but you will find that our pricing is better than most, quality designer brands and items at affordable pricing.

All of our prices are quoted in Australian dollars (AUD) and include Goods and Service Tax (GST) where applicable.

Authenticity Guarantee
At The Unique You – We only purchase brand new, designer brand goods from reputable suppliers and manufacturers who only sell original products. We prefer to stock Australian owned fashion brands who utilize ethical manufacturing processes and use natural, breathable fibres.

The designer watches and sunglasses come with manufacturers’ warranty provided the damage is a product defect and not a result from your own misuse..